Shipping policy

Welcome to FashionLuggage.shop! We want to make your shopping experience simple, secure, and convenient. Please read our shopping policy before placing an order.

1. How to Place an Order

Shopping at FashionLuggage.shop is easy:

  1. Browse our products and select the item you wish to purchase.

  2. Add the product to your shopping cart.

  3. Enter your shipping and billing information.

  4. Select an available payment method and complete your purchase.

  5. You will receive an order confirmation by email once your order has been placed successfully.

Please ensure that all information provided during checkout is accurate and complete.

2. Product Information

We aim to provide accurate product descriptions, images, specifications, and pricing on our website. However, slight variations in colour, appearance, or packaging may occur due to lighting, screen settings, or manufacturer updates.

Please review the product details carefully before placing your order.

3. Pricing and Payment

      Delivery Method and Cost

  • Shipping Method: Standard Shipping
  • Shipping Coverage: United Kingdom
  • Shipping Cost: Free on all orders
  • Currency: All prices and transactions are processed in British Pound (GBP £)

All product prices are displayed on the relevant product pages or at checkout. Any applicable shipping fees, taxes, or other charges will be shown during checkout where applicable.

We use the payment methods made available at checkout. Orders are subject to successful payment authorization.

4. Shipping and Delivery

We process orders after they have been successfully placed and payment has been confirmed.

Our products may be shipped from international fulfilment locations, including suppliers in China. Delivery times may vary depending on the destination, shipping method, customs clearance, and other factors.

  • Order Cut-Off Time: 5:00 PM (GMT)
  • Orders placed after 5:00 PM will begin processing on the next business day.
  • Order Processing Time: 1–2 business days
  • Orders are prepared and packed during business hours, excluding weekends and public holidays.
  • Transit Time: 3–8 business days
  • Once shipped, orders typically arrive within this timeframe, depending on the destination and carrier performance.
  • Total Estimated Delivery Time: 4–10 business days from the date of purchase.

Please refer to our Shipping Policy for more information about estimated delivery times, shipping costs, and order tracking.

5. Order Processing and Tracking

Once your order has been dispatched, tracking information may be provided by email when available.

Please allow time for tracking information to become active after dispatch. Delivery estimates are not guaranteed, as delays may occur due to circumstances outside our control.

6. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@fashionluggage.shop.

We will do our best to assist you before the order is processed or dispatched. Once an order has been dispatched, cancellation or changes may no longer be possible.

Your statutory consumer rights remain unaffected.

7. Returns, Refunds, and Exchanges

If you are unhappy with your purchase or receive an incorrect, damaged, or faulty item, please contact our support team for assistance.

Return eligibility, procedures, timeframes, and refund arrangements are explained in our Refund and Returns Policy.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

8. Customer Support

If you have questions about a product, an order, payment, or delivery, please contact us using the details below.

Business Name: Fashion Luggage

Customer Support Contact: support@fashionluggage.shop

Phone Number: +44 7871 967954

Business address: 2 Walsall Rd, Perry Barr, Birmingham B42 1AA, United Kingdom

Opening Hours:
Monday - Friday: 9 AM–5 PM
Saturday and Sunday: Closed

Time Zone: (GMT+00:00) London time

Our team will do its best to assist you with your shopping enquiries.

9. Policy Updates

FashionLuggage.shop reserves the right to update this Shopping Policy when necessary. Any changes will be published on this page with the updated date.

By placing an order on our website, you acknowledge that you have read this policy and agree to the applicable terms, subject to your statutory rights.

Thank you for shopping with FashionLuggage.shop!