Refund policy

At FashionLuggage.shop, customer satisfaction is important to us. We want you to feel confident when shopping for luggage, travel bags, and everyday accessories from our store.

If your purchase does not meet your expectations, we are here to help. Please read our Return & Refund Policy below to understand how returns, replacements, and refunds are handled.

1. Return Eligibility

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the applicable return conditions and your statutory consumer rights.

To help us process your request smoothly, please ensure that:

• The product is unused and in its original condition, where reasonably required.

• Original packaging, tags, and included accessories are retained where possible.

• You provide your order number and a brief explanation of the reason for your return.

If an item is faulty, damaged, incorrect, or not as described, please contact us even if it does not meet our standard return conditions. Your legal rights will not be affected by this policy.

2. How to Request a Return

Returning an item starts with a simple process:

Step 1: Contact Our Support Team

Email us at support@fashionluggage.shop with your order number and the reason for your return.

Step 2: Provide Supporting Information

If the product arrived damaged, faulty, or incorrect, please include clear photographs where possible. This helps us assess the issue and recommend the appropriate solution.

Step 3: Receive Return Instructions

Our support team will review your request and provide the relevant return instructions, including the correct return address where a return is required.

Step 4: Send the Item Back, If Required

Please wait for our instructions before sending any product back. This helps prevent parcels from being sent to an incorrect address.

3. Damaged, Faulty, or Incorrect Items

We want every order to arrive in satisfactory condition.

If you receive an item that is damaged, faulty, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Include your order number and photographs or other relevant information, if available. After reviewing the issue, we will explain the available options, which may include a replacement, repair, or refund, as appropriate under applicable law.

You will not lose your statutory rights because you did not report a problem immediately.

4. Refund Policy

Once your return has been received and assessed, or your refund has otherwise been approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed where legally permitted.

We aim to process approved refunds within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Where applicable law requires a refund sooner, the legal deadline will apply.

5. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

• Faulty, damaged, or incorrect items: We will provide appropriate instructions and cover reasonable return costs where required by applicable law.

• Change of mind: Return shipping costs may be the customer's responsibility, where permitted by law and where the relevant conditions have been communicated.

• Other return requests: Our support team will explain any applicable return arrangements before you send the item.

Please contact us before arranging return shipping so that we can guide you through the process.

6. Exchanges and Replacements

If you would like to exchange an item or receive a replacement, please contact our support team.

Exchanges and replacements depend on product availability and the nature of the issue. If the requested item is unavailable, we will discuss the available alternatives or refund options with you, as appropriate.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@fashionluggage.shop.

We will try to accommodate your request if the order has not already been processed or dispatched. If the order has already been shipped, you may need to follow the applicable return procedure.

For UK distance purchases, statutory cancellation rights may apply even when an order has already been dispatched. These rights and any applicable exceptions will be respected.

8. UK Consumer Rights

For customers in the United Kingdom, statutory consumer rights apply in addition to this policy.

Under applicable UK distance-selling rules, consumers generally have the right to cancel most online purchases within 14 days of receiving the goods, followed by a further 14 days to return them after notifying the seller of cancellation. Certain exceptions apply.

Faulty, misdescribed, or otherwise non-conforming goods may qualify for additional remedies under consumer protection law.

Nothing in this policy is intended to exclude, restrict, or replace any rights you have under applicable consumer protection legislation.

9. Refunds for Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.

We will review the tracking information and work with the relevant delivery provider where appropriate. If an order is confirmed lost or remains undelivered, we will work with you to provide a suitable resolution in accordance with applicable law.

A tracking delay alone does not automatically mean that a parcel has been lost.

10. Contact Us

If you have any questions about returns, refunds, cancellations, or replacements, please get in touch with our customer support team.

Business Name: Fashion Luggage

Customer Support Contact: support@fashionluggage.shop

Phone Number: +44 7871 967954

Business address: 2 Walsall Rd, Perry Barr, Birmingham B42 1AA, United Kingdom

Opening Hours:
Monday - Friday: 9 AM–5 PM
Saturday and Sunday: Closed

Time Zone: (GMT+00:00) London time

When contacting us, please include your order number so we can assist you more efficiently.

Our Commitment to You

At FashionLuggage.shop, we believe that a positive shopping experience continues even after your order arrives. We aim to handle every return and refund request fairly, communicate clearly, and provide helpful support throughout the process.

Thank you for choosing FashionLuggage.shop. We appreciate your trust in our store.