FAQs

We want your shopping experience to be simple, transparent, and enjoyable. Below, you will find answers to common questions about our products, orders, payments, shipping, returns, and customer support.

Where do you ship, and how much does it cost?

We ship within the United Kingdom only. Standard shipping is free on all orders.

How long will my order take to arrive?

Orders are processed within 1–2 business days and typically arrive 3–8 business days after dispatch, giving a total estimated delivery time of 4–10 business days.

Is there an order cut-off time?

Yes. Orders placed after 5:00 PM London time will begin processing on the next business day. We process orders during business hours, excluding weekends and public holidays.

How do I track my order?

You'll receive a shipping confirmation email with your tracking number once your order is dispatched. Please allow up to 48 hours for tracking information to update.

Which payment methods do you accept?

American Express, Diners Club, Discover, JCB, Maestro, Mastercard and Visa. All prices are in pounds sterling (GBP £) and include VAT where applicable.

Can I return an item?

Yes. You may request a return within 30 days of delivery. Items must be unused, unworn, unwashed, in their original packaging, with all tags attached, and accompanied by proof of purchase.

Do I have to pay for return shipping?

No. Return shipping is free, and there are no restocking or handling fees.

How do I start a return?

Contact us with your order number and reason for return. We'll send return authorisation and instructions, then simply pack the item securely and ship it back using the label provided.

Do you offer exchanges?

Not at this time. If you'd like a different size, colour or item, please return the original for a refund and place a new order.

When will I receive my refund?

Refunds are processed within 10 business days of your return being received and inspected, and are issued to your original payment method. You'll get a confirmation email once it's done.

My item arrived damaged, faulty or incorrect. What should I do?

Contact us within 30 days of delivery with photos of the item, the original packaging and the shipping label, and we'll arrange a replacement or a full refund.

Can I cancel my order?

Orders can be cancelled before 5:00 PM London time on the same business day they're placed. Once an order has been processed or shipped, it must go through the returns process instead.